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“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

Somewhere along the way, the industry got comfortable being "fine."

Start the conversation

“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

Somewhere along the way, the industry got comfortable being "fine."

Start the conversation

Close enough, is good enough

Years ago, I trained for a half marathon. When covid changed that race from in person to virtual. The whole mindset around the race change.

I put in the work.
I put in the miles.
I was fully capable of finishing.

Then on race day, without all the people around, without the extra motivation, once I finished mile 9 of a 9.3 mile race,
I convinced myself that close enough was good enough and I stopped.

For years, I thought it was a story about running.

Eventually, I realized it was a story about life and hospitality.

Most people don't quit.
Most people don't fail.
Most people simply settle.

The gap between good and memorable, average and exceptional, often isn't talent or ability.

It's the decision to keep going when it would be easier not to.

That's where the final .3 lives.

The Cost of Fine Is Higher Than We Think.

How Hospitality Should Feel

The .3 Pursuit Advisory was built on a simple idea: “fine” has quietly become the standard in hospitality—and it shouldn’t be. Through the Pursuit Method, we challenge teams to take the extra step in every interaction, showing up with intention, authenticity, and ownership. We don’t teach scripts—we prepare people for real moments, helping them create experiences that stand out to guests and drive meaningful results for the business.

“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

Close enough, is good enough

BUILT FROM THE FRONT LINES OF HOSPITALITY

The Cost of Fine Is Higher Than We Think.

How Hospitality Should Feel

Contact Us

Start Your Pursuit

The .3 Pursuit Advisory

Connect

“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

“HELPING HOSPITALITY TEAMS SHOW UP DIFFERENTLY—EVERY DAY”

Close enough, is good enough

BUILT FROM THE FRONT LINES OF HOSPITALITY

The Cost of Fine Is Higher Than We Think.

How Hospitality Should Feel

Contact Us

Start Your Pursuit

The .3 Pursuit Advisory

Connect

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